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Frequently Asked Questions

Ordering

Where can I purchase Misen products?

Right here! Currently, Misen knives are available exclusively through our website.

What payment methods do you accept?

We accept most major credit and debit cards; PayPal; and gift cards.

Can I change or cancel my order?

We process live orders as quickly as possible, so once you've placed it, we're typically unable to make adjustments to your shipping address or items. If you have any changes or cancellations, send us a note at hello@misen.co as soon as possible with the subject line "Changing my order" or "Cancelling my order", and we'll do our best to help before your order ships out.

Can my order be expedited?

Unfortunately, we don't currently offer an expedited shipping option.

When will my order ship?

Orders typically ship out within 1-2 business day of the order being received. You will receive a shipping email once your order has shipped with your tracking info.

Pre-Sale orders will begin to ship in mid-March


Returns & Exchanges

What is your return policy?

We stand behind our products and want you to be satisfied with your purchase. We accept returns and exchanges on any unused items in their original packaging within 21 days of the date of delivery. We can issue returns only to the original form of payment.

If you live in the US, we can provide you a pre-addressed shipping label to assist with your return. No postage is required, but a $7 shipping charge will be deducted from your refund. If you’d prefer, you can send your knife back to us via the carrier of your choice. We strongly recommend that you use a shipping method that provides tracking for orders shipped yourself.

Please note that for orders shipped to Canada, we’re unable to provide labels for returns.

If you’d like to begin a return, email us at hello@misen.co with the subject “Return” to get started.

What if there's an issue with my order?

Stuff happens, and when it does we're here to help. In the unlikely event that there is an issue with your order, send us a note at hello@misen.co with the following information, and we'll take care of you:

1."Order Issue" in the subject line
2. A photo of the issue (if relevant)
3. Your order number

How long does a refund take to process?

Please allow for 1-2 weeks for your refund to process once your item has made its way back to our warehouse.


Shipping

Where is my order?

Your order will ship with a tracking number in the shipping email. If you'd like to keep an eye on where your package is, or need help with your delivery, you can reach out to the carrier directly or check their tracking site.

U.S. Postal Service: Track Your Package / 1-800-222-1811
FedEx: Track Your Package / 1-800-463-3339

If you have any questions about where your package might be, feel free to drop us a line at hello@misen.co

Where is my order shipping from?

We currently ship all orders out of our East Coast warehouse facility in the US.

Where does Misen ship to?

We currently ship orders to the US, and Canada.

If you live outside of our delivery zone and would like to see Misen in your country, send us a note at hello@misen.co.

Please note that Misen is not responsible for duties, taxes, or additional charges for orders shipped internationally.


Knife Care and Sharpening

How does your lifetime sharpening program work?

A sharp knife = safer + more fun to use. While your Misen knife will arrive sharp, with continued use over time it will go dull, as all knives do.

We realize not everyone wants to take the time to learn how to sharpen their knives at home (but they should!), so every Misen Chef's Knife comes with lifetime sharpening.

We’re still working out a few final logistics with our sharpening program. If you have any questions in the meantime, be sure to check out our learn page or email us at hello@misen.co.

How often should I sharpen my knife?

How often you need to sharpen your knife depends on how often you use it! At a minimum, we'd suggest 1-2 times a year. If your knife is starting to feel dull, be sure to visit our learn page for info on how to make it sharpe again.

How should I clean my knives?

We highly recommend washing your knives by hand with soap and warm water and drying immediately afterwards.

Please do not put your Misen knives (or any high quality kitchen knife) in the dishwasher. Dishwashers can dull or even damage knife blades and handles.

How should I store my knife?

Please don't store your knives unprotected in a drawer! Other items in the drawer can damage the edge and the knife itself could injure wayward hands reaching in.

Magnetic strips, knife blocks, knife trays, and blade guards all have their advantages, and we’d suggest choosing the one that works best for you.


About Misen

What kind of steel do you use for your knives?

Our Chef and Paring Knives are made with AUS-8, a high-carbon Japanese stainless steel that offers a great balance of edge retention and durability.

Where are your products made?

Our knives are made with imported Japanese steel and manufactured in China.

What does Misen mean?

Our name comes from 'mise en place'- a culinary term that means "to put in place." Chefs use the term to describe the process of setting up their stations before service. Misen is an ode to mise en place; better cooking through proper preparation with quality tools.


Other

How can I stay in touch with Misen?

By subscribing to our newsletter! We're also active on Instagram, Facebook, and Twitter.